Return Policy

Return & Refund Policy

At 1001 Nights, we want you to be completely satisfied with your purchase of our authentic Egyptian coffee makers. We understand the importance of quality and craftsmanship, which is why we've created this fair and transparent return policy.

Return Period

You may return your purchase within 14 days of receiving your order for a full refund or exchange.

Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition that you received it
  • It must be in the original packaging
  • You must provide proof of purchase (order number or receipt)
  • The product must not show any signs of use or damage

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or show signs of wear
  • Items damaged due to misuse or improper care
  • Products without original packaging

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us via email with your order number and reason for return
  2. Wait for our confirmation and return instructions
  3. Pack the item securely in its original packaging
  4. Ship the item back to the address we provide

Refund Process

Once we receive your returned item, we will:

  • Inspect the product to ensure it meets our return conditions
  • Process your refund within 5-7 business days
  • Issue the refund to your original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

Exchanges

If you would like to exchange your item for a different size or style, please contact us to arrange the exchange. Exchanges are subject to product availability.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, etc.).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. We're here to help ensure your complete satisfaction.

Last updated: January 2026